Roofing contractors are in-charge of a major component of your household's daily well-being. When you talk about choosing a good roofer, whether for repair or a new installation, you want to be sure you're getting no less than the best available.
Before you decide which roofer to hire, consider the following:
There are contractors who do a bad job or settle for low-quality materials, hoping you'll need them and pay them again. These roofers will never offer a lifetime warranty obviously. Other contractors may actually offer a lifetime warranty but have no capacity to stand behind it. Roofers offer a legit lifetime warranty when they're totally confident about their work. If this lifetime warranty is transferable and you decide to sell your home, that protection can be passed on to the new homeowner.
If a roofer has been there for some time, it is a positive sign they will give you topnotch service. This brand of commitment indicates that the company is devoted to their work and has respect for everyone they work. Substandard contractors can barely keeping business going for a year. With a long history in your community, you have a good sign of a good roofer.
The sad truth is honesty and integrity do not come easy nowadays. If a roofer happy to discuss all project details with you, that's one indication that they know what they're doing. Roofing prices are hardly cheap. Some contractors may try to sell you unnecessary services or charge hidden costs at the end. A contractor who lays down the facts from the beginning with no sugarcoating, you can be almost sure that they are trustworthy.
Better Business Bureau Rating
The BBB uses various criteria when assigning ratings. One is how long the roofer has been in the industry, and another is whether or not the business complies with legal requirements. Of course, they will also look at the contractor's history of complaints, as well as how these issues were resolved. Transparency is another matter they look into - for example, whether the roofer provides a physical address and landline number on their website and other promotional materials. These are the basic factors that make BBB ratings comprehensive and reliable.
Online Ratings and Reviews
Finally, while some online ratings and written reviews may be fake or biased, they are generally fair. The key is to stick to reputable third-party websites such as Yelp and Angie's List. Marketing or any other shady websites often contain misleading information so you'll want to avoid them as much as possible.
At the end of the day, you just want to hire the best roofer around, but that is something you can't do if you consider only one prospect at a time. In fact, list down two or three potential contractors in your area, interview them each and ask for quotes, and then compare. That's the only way to know who's best.